All of our products are created as soon as you place an order and take 5-8 business days to be made, except for orders of artwork (prints and gallery wrapped canvas prints) which take 2-4 days to produce. They are drop-shipped first class shipping from Canada. Because all retail orders are custom designed, we can only do exchanges for items that have arrived damaged. We would be happy to exchange it for you but need a photo of the item showing the damage within three days of it being delivered emailed to us and for it to be sent back to the address on the label. As soon as we receive it we will send you another one. If you have any questions that are not answered in all the product descriptions, please email us at email@example.com.